PRIVACY POLICY

Customer Consent and Phone Number Collection Process
 

How Customers Give Consent:

Customers give explicit consent to receive SMS messages from us through the following methods:

Webform – Customers opt in by entering their phone number into an online form and checking a box that acknowledges their consent to receive text messages.

In-Person or Over the Phone (Verbal Consent) – Customers are asked directly if they would like to receive updates or reminders via SMS. Their response is documented in their customer record.

Event or Service Registrations – When customers sign up for services, appointments, or events (e.g., via a digital form or paper registration), they are given the option to consent to SMS notifications.

SMS Disclosure Verbiage
When collecting consent, we provide the following disclosure:

"By providing your mobile number, you agree to receive text messages from [Gospel Tabernacle of Raleigh]. These may include service reminders, event updates, outreach messages, and important notifications. Message and data rates may apply. Message frequency varies. You can reply STOP at any time to unsubscribe or HELP for more information."

What Types of Messages Are Sent:
Appointment and service reminders

Event invitations and confirmations

Church updates and outreach notifications

Follow-up communications after visits or sign-ups

Message Frequency:
Varies based on interaction, typically 1–4 messages per month

Frequency may increase during major events or campaigns

Opt-Out & Support Instructions:
To opt out at any time, users can text STOP

For help or more information, users can text HELP

Opt-out is immediate and respected across all systems

Where Data Is Stored:
Phone numbers and consent records are securely stored in one or more of the following:

Customer Account or CRM System (e.g., Church database or membership software)

Secure Patient File (if applicable in a health-related context)

Encrypted Internal Database used for communication tracking and audit

All data is managed in compliance with applicable data privacy laws (e.g., TCPA, GDPR, or HIPAA, depending on context).